FAQ

Where are we?
We are located just off the A394 between Falmouth and Helston postcode TR10 9BZ (Full address on website).  We have a Brown sign on our road junction just west of the village of Longdowns. Follow the road for approximately 500 metres and our entrance is clearly signposted on the right hand side of the road. Follow our driveway all the way down to the bottom and park in our signposted carpark.

What time do I need to turn up?
We ask that you turn up at least half an hour before your session, late arrivals cannot be pushed back to different sessions and sessions do not run over. You will need ample time to get your equipment, changed and briefed.

Do I need to do anything before?
We ask that you fill out your online disclaimer before you get to us, you can do this anytime through our website. Any other participants in your group will need to do the same any person who has not completed this will not be allowed on the water. We do have tablets at the park to do this on but it may take some time which you may lose from a session so it’s better to do it before!

What should I bring?
We have equipment here so all you need to bring is swimming stuff and a towel. If you have a wetsuit then feel free to bring it as we only have shorties and your own will always fit better.

Can I bring a picnic?
Yes you can!

Can I bring my dog?
Well behaved dogs on leads are welcome the management reserves the right to ask the owners of dogs causing distress or irritation to our customers to leave.

Can I use a gopro or camera?
Unfortunately due to repeated damage to our Aquapark and several lost devices, we do not allow gopros in the water.

What if need to cancel my session?
In all cases of cancellation please let us know as soon as possible by email at [email protected]. If sessions/bookings are cancelled with less than 7 days notice unfortunately no refund will be made, if 7 days or more notice is given Kernow Adventure Park will refund 50% or your booking cost.